Tickets

TICKET

The Ticket media used in Namma Metro is primarily contactless technology. These are:

  •  Tokens (for single journey)
  • Contactless Smart Cards (for multiple journeys)

The electronic chip residing inside the Token or Smart Card contains information of a ticket.

TOKENS

  • Tokens are used as single journey tickets.
  • These are captured by gates during exit.
  • Suitable for casual travellers

 

CONTACTLESS SMART CARDS

Namma Metro Travel Cards

Contactless Smart Cards available for Rs50. The travel value is different from the cost of card.

 

BENEFITS OF CONTACTLESS SMART CARDS:

Load value on card as per your convenience.
Get 15% discount for smart cards, over token fare.
Wide options to top-up value 24 x 7, apart from stations

Standard Tickets which can be loaded on Smart Cards:

Stored Value Ticket (Varshik)

  • Smart cards will be used to carry multiple trips

  • The User can load an amount in multiples of Rs.50/- upto a maximum of Rs 3000/- into the Smart Card

  • The stored value in the ticket will be reduced to the range of managed trips.

  • Get 15% discount for smart cards, over token fare.

Tokens

    • Tokens are used as single journey tickets.
    • These are captured by gates during exit.
    • Suitable for casual travellers

Namma Metro Travel Cards

Contactless Smart Cards available for Rs. 50. The travel value is different from the cost of card.

Benefits of Contactless Smart Cards:

Namma Metro Combo Cards

Combo card is a single card with a Contactless chip and a Magstripe for ticketing and banking applications respectively issued by partner banks. BMRCL has tied up with Federal Bank and ICICI bank for issue of Combo cards.

Benefits of Contactless Smart Cards

Stored Value Ticket (Varshik)

Group Ticket

It is a paper ticket issued at the ticket counter for travel of a 'Group' of persons (Group is defined as a set of persons with a minimum of 25 passengers intending to travel together between the same set of stations). Passengers in the Group will be allowed to enter the paid area through 'hinged gate' after manual verification. The Group ticket is a single journey ticket and will be collected at the exit station. This carries a discount of 10% over taken fare. * Note: There is no refund for Group Ticket.

Ticket Sale Outlets

Ticket Counters at Stations

Topping-up Outlets for Smart Cards

At Metro Stations:
Passengers already holding Smart cards containing Varshik Ticket have several options for topping-up stored value.

Other than Metro Stations:
Passengers already holding Smart cards containing Varshik Ticket have several options for topping-up stored value.

Ticket Vending Machines (TVM)

.

Ticket Counters at stations

using cash or credit/debit card.

Karnataka Mobile One

Top-up using credit/debit card, netbanking through ‘Karnataka Mobile One App’. The Mobile One App is available on Google Play, Apple iStore for download. The service can be accessed on app by navigating through Transport BMRCL.

Federal Bank ATM, net banking and SMS

The Federal Bank Account Holders can use Federal Bank ATM, netbanking, mobile banking and SMS for topping up Varshik ticket on both Metro and Combo cards:

Auto top-up of Smart Cards

Auto Top-up to ICICI Bank debit cards through Standing Instructions.

Auto top-up: Passengers need not have to go to the Ticket office or any other outlet for topping up Stored Value Ticket (Varshik), if they have opted for auto top-up. Automatic Top-up of Varshik shall be possible on reaching a pre-defined threshold value set by passenger. Minimum Threshold value shall be Rs.100. Top-up value can be between Rs.50 to Rs.1000 in multiples of Rs.50

• Threshold Value:  Minimum Threshold value shall be Rs100. Top-up value can be between Rs50 to Rs1000 in multiples of Rs50.
 

• Registration for Auto Top-up:  The passenger (account holder of SBI) shall have to register for Auto top-up through ATM. The receipt generated at ATM will be presented to the Bank home branch where the Standing instructions form will be filled in duplicate.
 

• Standing instructions:  The standing instructions shall be in the form of instructions or mandate from the passenger/account holder of the bank to add specified value from the account held in the bank as and when the value in the ticket goes below the threshold limit set by passenger. When the stored value of ticket goes below the threshold, system will initiate a request for a top-up transaction for the value as per the mandate given by the passenger. The Standing Instructions form will be filled up in duplicate and submitted in the bank. The bank will return one authenticated copy of this form to the passenger to be used for activation at BMRCL customer Care office at stations. 
 

• Activation of Auto-top up:  The authenticated copy of standing instructions will be handed over by passenger to Customer Care office at Stations for activation of Auto-top up. Before activation the minimum stored value on ticket should be Rs50.
 

• Auto-top Request Generation:  The auto top-up request is generated by the Automatic gates during entry to station when the stored value is below threshold. The request for top-up is sent to bank but the passenger is allowed to travel based on the threshold value still available on the card. The request will not be generated if the stored value on ticket is below the minimum fare required to enter the stations.
 

• Add Value Action:  The add value action on CSC happens when the passenger goes through the Automatic Gates next time after the request was generated based on response from Bank debiting the passenger’s account.
 

• Dishonor of top-up request to Bank:  In case the Bank dishonors the auto top-up request sent by system due to insufficient balance held by passenger, the CSC shall not be topped up. BMRCL may exercise option to cancel the auto top-up facility in case of repeated dishonors of auto top-up request and intimate to the Bank. 
 

• Withdrawal of Standing Instructions:  Such standing instructions may be withdrawn by passenger after he presents a request at the Customer Care office. The operator shall issue an acknowledgement to the passenger for the same after accepting the request