Tickets

TICKET

The Ticket media used in Namma Metro is primarily contactless technology. These are:

  • Tokens (for single journey)
  • Contactless Smart Cards (for multiple journeys)

The electronic chip residing inside the Token or Smart Card contains information of a ticket.

TOKENS

  • Tokens are used as single journey tickets.
  • These are captured by gates during exit.
  • Suitable for casual travellers.

CONTACTLESS SMART CARDS

Namma Metro Travel Cards

Contactless Smart Cards available for Rs50. The travel value is different from the cost of card.

BENIFITS OF CONTACTLESS SMART CARDS:

Buy only once and travel without hassle of buying Ticket every time you travel.
Load value on card as per your convenience.
Get benifits of discount upto 15% over tokens.
Wide options to top-up value 24 x 7, apart from stations

Standard Tickets which can be loaded on Smart Cards:

Stored Value Ticket (Varshik)

  • These are used for performing multiple journeys.
  • The user can load an amount in multiples of Rs50 upto a maximum of Rs1500 into the Card.
  • The stored value in the ticket decreases to the extent of journey performed.
  • Varshik fare is discounted by 15% of the Token fare.

Tokens

    • Tokens are used as single journey tickets
    • These are captured by gates during exit
    • Suitable for casual travellers

Namma Metro Travel Cards

Contactless Smart Cards available for Rs. 50. The travel value is different from the cost of card.

Benefits of Contactless Smart Cards:

Namma Metro Combo Cards

Combo card is a single card with a Contactless chip and a Magstripe for ticketing and banking applications respectively issued by partner banks. BMRCL has tied up with Federal Bank and ICICI bank for issue of Combo cards.

Benefits of Contactless Smart Cards

Stored Value Ticket(Varshik)

Rules for Stored Value Ticket (Varshik):

Group Tickets

This is a paper ticket issued at TOM for a 'Group' of persons (Group is defined as a set of persons with a minimum of 25 passengers intending to travel together between the same set of stations). Passengers in the Group will be allowed to enter the paid area through 'hinged gate' after manual verification. The Group ticket is a single journey ticket and will be collected at the exit station.

Ticket Sale Outlets

Ticket Counters at Stations
Ticket Vendering Mechine (TVM), to be installed shortly.

Topping-up Outlets for Smart Cards

At Metro Stations:
Passengers already holding Smart cards containing Sanchar Ticket have several options for topping-up stored value.

Other than Metro Stations:
Passengers already holding Smart cards containing Varshik or Sanchar Ticket have several options for topping-up stored value or adding trips.

For Federal Bank Account Holders
The Federal Bank Account Holders can use Federal Bank ATM, netbanking, mobile banking and SMS for topping up Varshik ticket on both Metro and Combo cards:

Ticket Vending Machines (TVM)

.

Ticket Counters at stations

using cash or credit/debit card.

Karnataka Mobile One

Top-up using credit/debit card, netbanking through ‘Karnataka Mobile One App’. The Mobile One App is available on Google Play, Apple iStore for download. The service can be accessed on app by navigating through Transport >BMRCL.

BMRCL Website

.

For Federal Bank Account Holders

The Federal Bank Account Holders can use Federal Bank ATM, netbanking, mobile banking and SMS for topping up Varshik ticket on both Metro and Combo cards:

Auto top-up of Smart Cards

 


Auto Top-up through Standing Instructions to Federal Bank: (to be introduced through Federal Bank soon) :

Auto top-up: Passengers need not have to go to the Ticket office or any other outlet for topping up Stored Value Ticket (Varshik), if they have opted for auto top-up. Automatic Top-up of Varshik shall be possible on reaching a pre-defined threshold value set by passenger. Minimum Threshold value shall be Rs.100. Top-up value can be between Rs.50 to Rs.1000 in multiples of Rs.50

Auto top up from Federal Bank Account: Customers can visit the nearest Federal Bank branch and submit an auto top-up application form along with their preferences. The Combo Card (Flash card of Federal Bank) will be recharged / topped up automatically based on their preferences. Please visit your nearest Federal Bank branch for more details or dial 1800 425 1199 / 1800 420 1199.

Auto-top Request Generation: The auto top-up request is generated by the Automatic gates during entry to station when the stored value is below threshold. The request for top-up is sent to bank but the passenger is allowed to travel based on the threshold value still available on the card. The request will not be generated if the stored value on ticket is below the minimum fare required to enter the stations.

Add Value Action: The add value action on smart card happens when the passenger goes through the Automatic Gates next time after the request was generated based on response from Bank debiting the passenger's account

Dishonor of top-up request to Bank: In case the Bank dishonors the auto top-up request sent by system due to insufficient balance held by passenger, the smart card shall not be topped up. BMRCL may exercise option to cancel the auto top-up facility in case of repeated dishonors of auto top-up request and intimate to the Bank.

Withdrawal of Standing Instructions: Such standing instructions may be withdrawn by passenger after he presents a request at the Customer Care office. The operator shall issue an acknowledgement to the passenger for the same after accepting the request