Namma Metro

Facilities

RVCT

A Remaining Value Checking Terminal (RVCT) is installed near Customer Care to enable passengers check balance and previous transactions on their tokens and smart card

Ticket Vending Machine

Automatic Ticket Vending machines are installed at MG Road,Indiranagar & Baiyappanahalli stations to enable passengers buy tokens and load value on their smart cards by cash.

Customer Care

The Customer care is located on the station to assist passengers regarding any problem about their tickets. It is usually located between entry and exit gates and is accessible from both paid and unpaid area.Those who need to pay excess fares or obtain assistance with malfunctioning tickets may also visit the Customer Care at stations.

Passenger Information Display Boards

Passenger Information Display Boards are installed near the Automatic gates and on platform to provide real-time information to passengers about the arrival of trains.

Mtero Etiquitee (Do's & Dont's)

AFC Gates

Let elderly and children pass through first..
Keep your belongings and clothes close while passing through gate.
Take care of your children while passing through gate. Children less than 3 ft. height to be kept ahead and close to you.
Smart card holders to ensure proper entry and exit at the exit gates

Try to enter/exit the gates forcibly in a group.
Stop and reverse after passing through the gate.
Pause while passing through the gate.
Try to jump over the AFC gates to make entry/exit.

Platform

Stand in queue while when waiting for the train.
Stand back from yellow line near the edge of platform.
Let passengers exit from the train first.
Watch your feet as you step over the gap between the train and platform edge.
Wait for the next train if the doors have started to close.
Stand back from yellow line near the edge of platform.
Contact Namma Metro staff if any belonging falls on track.
Any unattended belonging should be reported to station staff/ Namma Metro security.

Try to pick up the belongings that drop on track on your own.
Lean on platform edges.
Come near the moving train out of curiosity.
Venture out beyond platform areas.
Try to pick up the belongings that drop on track on your own.
Attempt to board the train when doors are closing.
Block the train doors when they are closing.

Inside Train

Stand away from train doors
Please offer your seat to children, pregnant and elderly passengers
Always hold the handrail or strap hanger while standing
Always use the safety belt for wheelchair passengers
Always sit or stand near your belongings

Lean against the train doors
Put your hand on the train doors or door edges
Please do not occupy seats specifically designated for disabled
Pull or press any button on the train except in emergency
Scratch or mutilate any signage on the train
Squat on the train floor
Drink or eat on the train
Smoke on train or stations

Escalators

Always hold the handrail
Face towards the moving direction
Take extra care of children, the elderly and disabled
If the escalator stops please use the staircase
Always hold the handrail
If escalator is not working please inform the Customer Care
Please stand on left to allow others to walk past

Sit or play on the escalators
Lean on the edge of escalators
Let children use the escalator alone
Stand or wait on the landing area of escalators
Take prams or baggage on the escalators

SAFETY PRECAUTIONS

In case of fire at the stations:

There are manual call points for giving a fire alarm signal if fire is discovered.
Follow instructions given by Namma Metro staff to evacuate the station.
Use the nearest escalator or staircase to reach the street level.
Leave the station through nearest exit immediately.
Take care when walking to the exit.
Do not use lifts in case of fire.Incident report on the train:

Metro Stations